CASE STUDIES

Collectively, Awan Bayu Teknologi has built a proven track record in successfully delivering various Information and Communication Technology (ICT) projects across multiple industries. Below is a highlight of one of our key achievements:

About Us

Open Source Business Technology

Government-Linked Company (GLC)

A prominent Government-Linked Company (GLC) planned to execute an extensive roadmap of IT-based projects over a three-year period. Awan Bayu was appointed as the IT-PMO (Project Management Office) through a rigorous open tender process, selected for our deep domain expertise and our proven capability to deliver successful outcomes.

The IT Strategic Plan (ISP) consisted of two phases :

Phase 1: Comprised thirteen core IT projects and fifteen key deliverables to be completed within a 12-month timeframe. This phase demanded high-level technical expertise, strategic procurement, and experienced management throughout the program’s duration.

The challenge

Our client’s primary challenge was the constraint of internal resources, which were insufficient to manage multiple concurrent projects—especially those requiring a diverse range of technological skills and business knowledge in consultancy, project management, and documentation.

Any delay in the ISP implementation would have significantly impacted the company’s KPI growth. Furthermore, the client sought a methodology to train and empower their internal resources to manage similar large-scale programs independently in the future.

Objectives

Review, Restructure, and Document: To evaluate, reorganize, and formally document the IT Strategic Roadmap for the current year.

Strategic Framework & Future Initiatives: To propose a Core IT Framework and future-ready IT initiatives based on a comprehensive project requirement review.

Program & Stakeholder Management: To manage the end-to-end IT Program in collaboration with all internal stakeholders within the company.

Facilitation of Multi-Year Roadmap: To facilitate the seamless implementation of the IT plans and frameworks established for Year 2 and Year 3.

Knowledge Transfer: To systematically transfer IT-PMO expertise and technical knowledge to the client’s internal team.

The solutions

The client decided to establish and outsource the IT-PMO (IT Project Management Office) to an external partner, acting as an extension of their Corporate Shared Services Department. Awan Bayu Teknologi delivered three core services through this outsourced IT-PMO: Consultancy, Program Management, and Documentation Services, all based on the Build-Operate-Transfer (BOT) model.

In the initial stage, we established a Project Management Office grounded in PMI™ best practices. We meticulously documented existing processes, workflows, and reporting structures. In collaboration with the client, we developed enhanced workflows and more effective reporting and escalation frameworks.

All projects—whether completed, ongoing, or upcoming—were documented and integrated into a Comprehensive Dashboard and a Program Work Plan (to track annual ISP deliverables). We utilized our unique methodology for managing IT programs, tailored specifically to the client's operational environment.

Critically, specific targets and KPIs were jointly established and agreed upon to evaluate success and Return on Investment (ROI). A key component of these success criteria included measuring the effectiveness of the BOT model implementation.

The established KPIs were not only successfully achieved but, in several instances, exceeded the performance requirements stipulated in the contract’s Service Level Agreement (SLA).

Large

enterprise

The Ideal Vision for Your Business.

A major global conglomerate operating across Asia, the United States, and South America, with an annual group turnover of nearly RM18 billion and a workforce of over 24,000 employees.

The Challenge

The group has been in operation for over 80 years. With a heritage and corporate culture built over decades, they have evolved into a dominant leader in their respective industries. However, due to its vast number of subsidiaries, the group faced critical issues with legacy systems—specifically within a fragmented network environment that incurred high maintenance costs.

OBJEKTIF

Efficiency

To significantly enhance the group’s overall network efficiency.

Cost Optimization

To reduce maintenance costs and accelerate Return on Investment (ROI).

Future-Ready Technology

To build a robust network that supports next-generation technologies in line with business growth (e.g., VoIP, Video Conferencing, Mobility, etc.).

In-House Maintenance

To strengthen self-sufficiency and internal capabilities in network infrastructure maintenance.

Strategic Planning

To prepare for the second phase of the roadmap: Data Center Consolidation.

The Solution

We established an IT PMO comprising experts in Project Management, Business Analysis, and highly experienced Technical Specialists to address both technical issues and business operations. This team was responsible for the end-to-end delivery and management of the network upgrade—from the initial stages to final implementation—ensuring full alignment with the organization's business objectives.

To ensure zero disruption to existing operations, a comprehensive trial lab was set up for rigorous testing. The new network was implemented in parallel with the legacy system, and migration was carried out in phases to minimize any operational impact.

As a result, the entire network was successfully upgraded with minimal downtime and zero impact on end-users. The group now enjoys significantly enhanced operational efficiency and substantial savings in network infrastructure maintenance costs. This project was executed in phases over four years, covering every major region of their global operations.

Contact us

Do not hesitate to contact us for any enquiries :

Address :

B2-2-3, Solaris Dutamas, No. 1,

Jalan Dutamas 1, 50480 Kuala Lumpur,

Wilayah Persekutuan.

Phone

+603 7886 4973

enquiries@awanbayu.com